Question 1

Where are your products from?

Accepted Answer

We specialise in Korean and French beauty, alongside a few international favorites. Each product page shows its country of origin when we have it.

Question 2

Why does my product's packaging look different?

Accepted Answer

Brands sometimes update packaging or use different designs for different countries. Read more on our Authenticity page.

Question 3

Do I need an account to order?

Accepted Answer

Yes — sign in or create an account at checkout so you can track your order.

Question 4

Where can I see my orders?

Accepted Answer

Go to My Account to see every order and its status.

Question 5

How can I pay?

Accepted Answer

We currently accept cash on delivery across Egypt.

Question 6

Where do you deliver?

Accepted Answer

We deliver to all governorates in Egypt. Delivery options and fees are shown at checkout.

Question 7

Can I return a product?

Accepted Answer

Please contact our team at info@beautypointegy.com or on WhatsApp 01037393391 about returns before sending anything back. Our full returns policy will be published here.

Question 8

How do I use a discount code?

Accepted Answer

Enter your code in the bag or at checkout. Routine bundle savings are applied automatically when every product in the bundle is in your bag.

Question 9

I forgot my password

Accepted Answer

Use "Forgot password" on the sign-in page and we will email you a reset link.

Question 10

Is my wishlist saved?

Accepted Answer

When you are signed in, your wishlist is saved to your account and available on any device.

الأسئلة الشائعة

Products

Authenticity

Orders

Payment

Shipping

Returns

Offers

Account

Wishlist